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    National code: SIR10116

    Certificate I in Retail Services

    OverviewAbout this course

    Support a booming, innovative retail sector and learn the basics of retail services. Learn various customer service and workplace safety skills in simulated or operational stores, and prepare to operate stores professionally and smoothly as a retail assistant.

    OutcomesWhat you'll gain

    Learning outcomes

    Through a mixture of theory and practical course work, learn to:

    • Use basic retail technology such as point of sales (POS) devices, barcode scanners and general computer-based tasks

    • Communicate with customers, managing their feedback and complaints

    • Work efficiently in a team and interact with colleagues

    • Work safely, handling multiple tasks in a fast-paced retail environment

    Course outcomes

    Gain practical experience and develop specialist skills that give you an advantage in the job market.

    • A nationally accredited qualification

    • Experience working in a simulated retail environment, an operational on-campus store or pop-up

    • Confidence to interact with customers and create a positive in-store experience

    • A strong pathway to continue your study in retail and enhance your career opportunities

    SuitabilityIs this course right for you?

    Entry requirements

    Some courses require evidence of previous experience or study before you can enrol

    • There are no entry requirements for this qualification. You can enrol today.

    Entry recommendations

    To be prepared for this course, we recommend that you have:

    • An interest in the retail sector

    • Foundational computer knowledge, including Microsoft Word and use of the internet

    • A positive and friendly nature

    • A desire to work with people and in a team

    • The ability to think on your feet and respond quickly to varied tasks

    秀色直播is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, to find out how we can support you.

    Find Your Fit

    This simple tool guides you to a suitable course level based on your foundation skills and confidence.

    PathwaysFuture career and study options

    Career pathways

    Our graduates go onto roles like: general retail assistant and frontline team member.

    Study pathways

    Take your study further with other courses offered at TAFE NSW:

    Previous study0 Courses

    Begin here to gain experience and confidence in this study area.

    The Certificate I in Retail Services does not have any pre-requisite courses.

    Further study3 Courses

    Advance your skills to take your career to the next level

    Related study0 Courses

    Strengthen your expertise and gain specialist skills to expand your employability.

    The Certificate I in Retail Services does not have any related courses.

    Your experience counts

    At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

    UnitsUnits taught in this course

    Courses are made up of a combination of both core and specialty units. In the Certificate I in Retail Services qualification, you鈥檒l need to successfully complete 5 units of competency, including 3 core and 2 speciality units.

    Please note, not all specialty units are offered at every 秀色直播location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.

    Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

    • Work safelySIRXWHS001

    • Communicate in the workplace to support team and customer outcomesSIRXCOM001

    • Work effectively in a service environmentSIRXIND001

    秀色直播servicesFacilities and support

    秀色直播provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

    • 秀色直播Disability Support Service

    • 秀色直播Language, Literacy and Numeracy (LLN) support

    • 秀色直播Aboriginal Support; Learner support (ABE)

    • 秀色直播Careers, Counselling and Pathways Service

    • 秀色直播Libraries

    • Scholarship programs 鈥� be supported as you explore your talents and fulfil your potential

    • Read&Write literacy and study support software is available free for all 秀色直播students to use while studying on campus and at home

    • LinkedIn Learning 鈥撀燼n online resource which offers innovative courses and tutorials to improve your personal and professional聽skills

    • Student associations 鈥� get social with our student community

    Study optionsFind a location to enrol