秀色直播

Select 鈥楶rovide feedback鈥� when you want to share your thoughts, opinions, or suggestions about our training, education, or services.

Use the feedback option when you want to help us improve, but you don鈥檛 expect a particular outcome or response. If you are seeking a specific resolution, use the 鈥楳ake a complaint鈥� option instead.

We鈥檒l make sure your feedback is recorded and considered. Where possible we鈥檒l use it to help improve our services. Learn more about how we handle feedback in the鈥�秀色直播.

How to provide听feedback

Select 鈥楶rovide 听feedback鈥� in the online form.

If you provide your contact details in the form:

• We鈥檒l send you an email confirming we鈥檝e received your submission.
• We鈥檒l assign a staff member to review your feedback.
• If they need more information, they may contact you.

We value all feedback, and you can submit it anonymously. If you don鈥檛 provide your contact details, we won鈥檛 be able to follow up with you to better understand your feedback.

Select 鈥楪ive a compliment鈥� in the online form if you want to share a message of praise, support, or thanks. It can be about a person, team, service or any aspect of your experience with TAFE NSW.

We鈥檒l be sure to share your appreciation with the right people and recognise them for a job well done. Receiving positive feedback helps us know what鈥檚 working and helps shape our services.

Giving a compliment

Select 鈥楪ive a compliment鈥� on the form.

If you provide your contact details, we鈥檒l send you an email confirming we鈥檝e received your submission.

You can submit your compliment anonymously. If you do, we won鈥檛 be able to follow up with you.

We鈥檒l share your compliment with any employees or teams you mention. We鈥檒l make sure their good work is recognised more broadly.

Complaints are when you want to tell us you are unhappy with our services, systems, buildings, how we deliver services or how we handle complaints. Complaints are the option to use if you鈥檇 like a response and a particular outcome.

When you make a complaint, we鈥檒l listen and treat you with respect. Our process ensures your complaint reaches the best person to address your issue.

Find more information about your rights and responsibilities as a student at 秀色直播on our webpage: Guides, appeals and protections.

There's no fee for making a complaint or requesting an internal review.

We鈥檒l do our best to respond and resolve听the issue. We follow rules when handling complaints. Learn more about how we handle complaints in the听

Confidentiality

We will treat every complaint with sensitivity. We cannot guarantee confidentiality in all situations. If your complaint is about someone, they have a right to know about any allegations made against them and to respond.

Anonymous complaints

You can submit your complaint anonymously. Not having your personal details may limit the steps we can take to work through issues.

It also means we can't contact you to better understand your situation.

We treat all feedback with fairness and respect. We'll do our best with information provided anonymously.

Making a complaint for someone else

You can appoint someone to make a complaint on your behalf. If you are 18 or over you must sign an authority form. We can't discuss the issue with anyone other than you until we have a signed Complaint Authority form.

You鈥檒l need to print and physically sign the form. We cannot accept a typed name without a signature.

You can then upload the signed Authority form in the Complaint and feedback form.

Complaint Authority form

How to make a complaint

If you鈥檙e a student, talking with someone who knows your situation first will often lead to a quicker resolution. You can talk to your teacher, head teacher or Student Services.

If you can't reach a resolution by talking with them then you can 'make a complaint' using the online form.

To help us resolve your complaint, include as much information as possible about what鈥檚 happened. Also let us know if you're hoping for a particular outcome. You can let us know:

• your issues or concerns
• steps you have taken to try to resolve them
• evidence you have that supports your complaint
• if your complaint is urgent and tell us why
• if you're hoping for a particular outcome.

Providing your contact details

If you provide your contact details in the form:

1. We鈥檒l send you an email confirming we鈥檝e received your feedback.
2. We鈥檒l assign a staff member to review your complaint.
3. They鈥檒l email you their contact details. This could take 5 working days.
4. If they need more information, they鈥檒l ask you to provide it.
5. Once they've got the information they need, they'll consider your complaint and determine an outcome.
6. They鈥檒l send you the outcome and explain their reasons in writing.

We aim to resolve complaints within 30 business days.

We'll update you on the progress of your complaint until we resolve it.

More serious or complex complaints may need more in-depth investigation.

The person reviewing your complaint might request a face-to-face meeting.听 You can bring a friend or relative for support.

Request an internal review

If you鈥檙e not satisfied with the outcome of your complaint or how your complaint was handled, you can request an internal review.

Reply to the outcome email and let us know:

• why you want a review
• why you're not satisfied with the outcome
• any new information or evidence to support your complaint
• the solution you want

An independent person will then review the original complaint and its outcome.