Frequently asked questions
Got questions about the Sydney Wine Academy? Find key information about our courses, exams, enrolment, accessibility and more.
Whether you’re a wine enthusiast wanting to grow your knowledge, or you need a specialist qualification, we have a course to suit you. Our FAQs can help you get started and make the most of your learning experience.
What should I know about WSET exams and certificates?
When will I receive my Wine & Spirit Education Trust (WSET) results?
Level 1 and Level 2: Results are available around 2 weeks after WSET receives your completed assessments.
Level 3: Results are available around 8 weeks after WSET receives your completed assessments.
Level 4 Diploma: Results are available 10 to 12 weeks after WSET receives your completed assessments.
If these timeframes have passed and you haven’t received your results, please contact us on 02 7921 2399.
What if I fail a WSET or Wine Scholar exam?
Don’t worry – if you’re a registered student, you can re-sit your exam at the Sydney Wine Academy. You’ll need to enrol in the correct re-sit exam before the registration deadline.
Just contact us and we’ll send you the booking form and any other details you need.
Please note: You can only cancel a confirmed exam booking before the registration deadline. Exam fees are non-refundable after this date.
What happens if I’m sick on the day of my WSET or Wine Scholar exam?
If you’re unwell on the day of your exam, you can apply for a deferral – you’ll just need to provide supporting documentation. Please contact us as soon as possible so we can guide you through the process.
I've lost my WSET Certificate and lapel pin – can I get a replacement?
Yes – you can order a replacement certificate for WSET Levels 1 to 4. Whether you’ve lost it, changed your name, or would prefer a digital version instead of a printed one, replacements are available. Please note that WSET charges a fee for this service.
To request a replacement certificate form, email the Sydney Wine Academy.
What support is available for people with disability?
秀色直播and the Sydney Wine Academy offer a range of specialist support services to assist students living with disability.
If you need adjustments or support, please visit the 秀色直播Disability Services page or contact the Sydney Wine Academy on 02 7921 2399 for personalised assistance.
Reasonable adjustment for a WSET assessment
If you’re living with a disability, medical condition or specific learning need that may impact your ability to complete an assessment, you may be eligible to apply for a reasonable adjustment.
To apply, please email the Sydney Wine Academy before you enrol, outlining your specific needs. Be sure to include any relevant supporting documents, such as medical or psychological evidence.
All applications are reviewed by the and are subject to their approval.
For help with your application or more information, contact the Sydney Wine Academy on 02 7921 2399 or send us an email.
What is an APP?
APP stands for Approved Program Provider – a term used by the WSET.
The Sydney Wine Academy is an approved APP, which means it is authorised to deliver WSET courses in Australia and must follow WSET’s regulations and quality standards.
What is the course refund and cancellation policy?
To withdraw from your course and request a refund, you’ll need to complete a .
Please note that conditions apply. For full details, visit the 秀色直播Withdrawals and Refunds page. For help with your application or to check specific requirements, please contact the Sydney Wine Academy via email.
What else should I know?
You’ll receive a confirmation email before your course begins with important details about your class. While we aim to run all scheduled programs, courses may be cancelled due to low enrolment or other unforeseen circumstances.
Course prices, dates and times are subject to change without notice. Please contact the Sydney Wine Academy for the most up-to-date information.
How can I redeem a Sydney Wine Academy gift voucher?
To redeem your gift voucher, email us at sydneywineacademy@tafensw.edu.au. We'll guide you through the next steps and help you book your course.
Are government discounts or subsidies available?
No. Sydney Wine Academy courses are not accredited and are not subsidised by the NSW Government. All courses are fee-for-service, meaning full payment is required to secure your place.
Can I study at the Sydney Wine Academy on a temporary visa?
Yes – if your temporary visa allows you to study in Australia, you’re welcome to apply for one of our courses. Your visa must be current at the time of enrolment and remain valid throughout your course. It’s your responsibility to provide up-to-date visa documentation to confirm your eligibility.
If you’re unsure whether your visa permits study, we recommend checking with the .
For more details, visit our 秀色直播Temporary Visa Holders page or email us for assistance.
We're here to help
Have questions or need help with your enrolment? We're here to support you every step of the way. Call us on 02 7921 2399 or email sydneywineacademy@tafensw.edu.au with any questions – we’re happy to help.
Ready to start your Sydney Wine Academy journey?