Using multi-factor authentication (MFA)
Multi-factor authentication (MFA) is used to better protect against cyber attacks, and to ensure your personal information stays secure. It adds an extra layer of security to your login process as it checks your identity twice before letting you log in.
New students
If you're logging in for the first time, follow these steps to set up multi-factor authentication (MFA) on your devices:
- Log into your 秀色直播account.
- Select 鈥榊es鈥� to activate MFA.
- Follow the prompts to set up PingID or your chosen method of MFA.
Existing students
If you鈥檝e previously logged in, follow these steps to set up聽multi-factor authentication (MFA) on your devices:
- Log into your 秀色直播account.
- Locate your name in the top right corner of the Student Hub and select 鈥楳y Details鈥� from the dropdown menu.
- Slide the MFA switch to 鈥極N鈥�.
- Log out of your account, then log back in.
- Follow the prompts to set up PingID or your chosen method of MFA.
Logging in with multi-factor authentication (MFA)
Along with your password, you'll also need to enter a code sent to your phone or another device. This additional step confirms your identity before giving you access.
To log in to your 秀色直播online account or campus computers, you’ll need to use MFA.
There are two steps:
- Enter your 秀色直播username and password.
- Confirm your identity using MFA with PingID.
Introduction to multi-factor authentication (MFA)
Learn how MFA works and protects you against cyber crimes.
PingID software
PingID is the multi-factor authentication (MFA) software 秀色直播uses to verify your identity when accessing your account and our systems.
You can set it up on devices like:
- iPhones
- Android phones.
To use PingID on your phone, make sure you have enabled a passcode, pattern lock, or biometric lock.
To download MFA, your devices require these compatible operating systems:
- iOS 11.0 or later for iPhones, iPads, and iPods
- Android 8.0 or later for Android devices.
Get started with PingID
When you log in to your 秀色直播account for the first time, you will be prompted to register with PingID.
To register, follow the prompts and enter your username and password.
Once registered, you will be asked to enter your username and password again, to activate multi-factor authentication (MFA) and protect your account.
Follow the prompts and click ‘yes’ to activate MFA on your device.
Set up multi-factor authentication (MFA) on your iPhone or iOS device
Watch this video to learn how to set up MFA on your iPhone or iOS device. For more detailed instructions, .
Set up multi-factor authentication (MFA) on Android
This video walks you through the process of setting up MFA on your Android device. For step-by-step guidance, .
Set up multi-factor authentication (MFA) with Yubikey
Learn how to configure MFA with a Yubikey in this video. For more help, .
Set up multi-factor authentication (MFA) with an Authenticator app
This video shows you how to set up MFA using an Authenticator app. To follow along, .
Frequently asked questions
Cyber attacks are becoming more advanced. MFA adds an extra layer of security, making sure that even if someone gets your password, they can鈥檛 log in without your device.
We very strongly recommend that you use MFA to add more protection to your account.
While MFA is optional, we strongly recommend it for better security. If you want to opt out, select 鈥楴o鈥� when prompted with the 鈥楢ctivate MFA鈥� screen and continue using password protection only.
For any MFA-related issues, call the 秀色直播Student Technology Service Desk on 131 601 (Mon鈥揊ri, 8am鈥�6pm).
Students who are deaf or hard of hearing can seek help through the
You will need to transfer PingID to your new device.
If you still have your old device follow these steps:
- On your new device, download and install the PingID App.
- On your old device, open the PingID App, click on 鈥榮ettings鈥� (wheel-cog icon), then click on 鈥榗hange device鈥�. You will see a QR Code and Pairing Key.
- On your new device, open the PingID App and scan the QR Code or enter the Pairing Key shown on your old device. You should see a green tick for a successful pairing.
- When you next log in, you will be prompted to authenticate on your new device.
If you no longer have your old device:
- Contact the Student Technology Service Desk on 131 601 and request that they unpair your old device.
- Once this has been done, you can set up your new device with PingID.
If you use the same computer/laptop, then it's likely you'll only need to use MFA once a day. You may be prompted to use MFA when using a private/incognito browser window, or if you change computers during the day.
We suggest that you set up your MFA access when you have 5 to 10 minutes free. It鈥檚 best to set MFA up during business hours so the student technology service desk can help you with any issues.
To avoid opening PingID every time you log in, enable your PingID notifications. Approvals can be managed without opening the PingID app by selecting 鈥榗ontinue鈥� and 鈥榶es it is me鈥�. If the option times out, you can use the 6-digit code displayed in the notification.
If you forget your MFA device, you can follow these instructions to generate a . It will be sent to your personal email address.
Yes, and you can manage these via your student portal. to manage your MFA settings for more detailed instructions.
Yes, you can. Follow these downloadable instructions to add an extra device for MFA to your account.
We鈥檙e here to help
For any MFA-related issues, call the 秀色直播Student Technology Service Desk on 131 601 (Mon–Fri, 8am–6pm).
Students who are deaf or hard of hearing can seek help through the .